Companies that prioritize customer experience generate 60% higher profits than their competitors. We’re here for you. Let’s start driving profits.
Surveys
Whether you're looking for an easy to implement customer satisfaction survey or an ongoing survey to track the metrics that matter most, we've got you covered.
Research
Customer insights don't end with surveys, from focus groups to ethnographies and everything in between our team will do what it takes to drive results.
Consulting
Looking for more than a survey? Pair our research solutions and services with a strategic consulting engagement that's guaranteed to maximize our impact.
Stonefinch delivers insights, not just data. We'll help you better understand your customers, your competitors, and your market through action-oriented insights.
89% of consumers purchase from a competitor following a poor customer experience.
Only about 4% of dissatisfied customers complain. The other 96% look for a competitor.
A 5% increase in customer retention increases profits up to 125%. Let us help you drive profit.
Nearly 90% of consumers say they'd pay more for a superior customer experience.
Nearly 90% of consumers say they'd pay more for a superior customer experience.
On average, loyal customers are worth up to 10 times as much as their first purchase.
On average, loyal customers are worth up to 10 times as much as their first purchase.
It takes 12 positive experiences to make up for one unresolved negative experience.
It takes 12 positive experiences to make up for one unresolved negative experience.
Our Solutions and Services
Surveys
Whether you're looking for an easy to implement customer satisfaction survey or an ongoing survey to track the metrics that matter most, we've got you covered.
Research
Customer insights don't end with surveys, from focus groups to ethnographies and everything in between our team will do what it takes to drive results.
Consulting
Looking for more than a survey? Pair our research solutions and services with a strategic consulting engagement that's guaranteed to maximize our impact.
Stonefinch